From the friendly caves of Pixie Hollow.

Apparently some people call me the Smiling Assassin, which is interesting given someone else just fired ME.

The situation was a personal purchase.

I had criteria that the service provider couldn't compute. It didn't match his list of criteria.

The result was that his brain spat out some great fury and told me I was too difficult to deal with.

I was completely nonplussed.

Even more so when he then turned around and asked me to take next steps.

Whoa, I thought. This person is not compos mentis.

Getting yourself fired as a client is apparently this easy.

Getting yourself fired from my business is a little more complicated.

You have to:

• Not pay your bills, or
• Be impossible to communicate with, or
• Not read your emails, or
• Never make a decision, or
• Not have criteria (though it's even harder to become a client in the first place in this regard).

To be fair on the guy, I'm pretty tricky to get hold of during the week.

Most of the time, phone calls longer than ten minutes are impossible because of Master B. Emails are an at-night-only thing.

So I'd given him clarity about that. And an alternative to phone calls using an asynchronous method.

He had tried to fire me before now, but for some reason I made him see sense.

But he just didn't want my job.

Sometimes you gotta fire clients.

If there's one thing I exhort of you, it's this:

At least be sensible about it.

Don't flip flop and shift about.

Have solid reasoning, and solve as many issues proactively as you can.

If you change your process to fit someone else, don't then push that change back on them and blame them for your own fizziness.

It's challenging doing this remotely and without a phone call, but it IS possible to do it and remain on good terms.

You just have to design your communication to make it work, and back it up with rock-solid process.

Defining the process is where many people come unstuck.

So where do you begin?

With an audit of your total CCX (Client Communication eXperience) pattern.

You can do it in-house. Or you can get a third party to do it. In my experience, a third-party audit is more reliable because it captures each pattern much more clearly, thanks to an absence of expectation and assumption.

Right now you can book yours in for just $2400.

But the offer is only good until Tuesday.

Want it?

Xx Leticia "fired but winning" Mooney.

Please let me know what I can do for you.

Leticia Mooney is a consultant with decades of experience writing with and for people like you. Her company Brutal Pixie casts the the kind of spells your customers love. It consults to businesses in content strategy, content writing, ghostwriting, content operations, communication strategy, audits, investigations, training and coaching. Leticia is also the mother of an intelligent, engaging, and curious boy, who is named after a character created by J.R.R Tolkien. You can learn more about her at https://biodagar.com/about, and her business at https://brutalpixie.com.

Leticia Mooney
PO Box 1190
Pasadena SA 5042
Australia
Phone/Text (Signal/Telegram) +61 421 925 382
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